The fastest way to reach us.
Every message is read by a human. Pick the channel that matches your question — each one has a dedicated email and a real response-time commitment.
- Replies within 24 hours on business days
- Support in English, worldwide
- Dedicated privacy channel
Contact channels
Customer support
Trouble creating a gift, recovering a link, or using a template.
Replies within 24 hours on business days
info@giftfeels.inBilling & refunds
Questions about a charge or a refund request.
Refund requests reviewed in 5–10 business days
info@giftfeels.inPrivacy & data requests
Access, correction, deletion, or portability of your data (GDPR, CCPA, DPDP).
Acknowledged within 48 hours, resolved within 30 days
info@giftfeels.inPartnerships
Collaborations, bulk/business plans, integrations, affiliate programs.
Replies within 3 business days
partners@giftfeels.inPress & media
Interviews, quotes, brand assets, or editorial requests.
Replies within 3 business days
partners@giftfeels.inFeedback & ideas
Feature requests, template ideas, or general compliments.
Read personally by the team — we can't always reply individually
info@giftfeels.in
Call or message us
Prefer to call or message?
Reach us on phone or WhatsApp during support hours (Mon–Fri, 10:00–19:00 IST).
Quick actions
Shortcuts for the most common things people reach out about. These pre-fill the email subject for faster handling.
Before you email
Quick things to try first — they solve most support questions in seconds:
- ✓Check our FAQ on the /create page
- ✓Try opening the gift link in a different browser or incognito mode
- ✓Make sure the recipient's link was pasted in full, not truncated
- ✓For payment issues, confirm with your bank before filing a chargeback
Support hours & response time
We're a small, distributed team serving customers worldwide. Most emails get a reply within one business day. Privacy and urgent abuse reports are checked daily, including weekends. Core hours are Mon – Fri, 10:00 – 19:00 IST (UTC+5:30), but messages from any timezone are welcome.
For formal legal notices, please reference our Terms of Service and Privacy Policy.